The exchange platforms that improve local services delivery for Women

Access to public services is a basic right of every citizen. The Government of Khyber Pakhtunkhwa (KP) has implemented several measures to improve the delivery of public services to the citizens. The government is enhancing the capacity of the local governments to deliver effective public services as well as enacted the KP Right to Public Services (RTS) Act in 2014, which has been providing a legal basis for the citizens to demand public services from the government departments.

The province of KP, in general, has a culturally conservative society with very low women’s participation in public spaces. When it comes to accessing public services, women are often marginalized due to a lack of awareness, lack of mobility and, especially, due to lack of access to service providers.

The Local Councils Association KP (LCA KP) in partnership with the LoGo-II Programme of the GIZ Pakistan and District Administration in Nowshera, Haripur and Kohat established and operationalized three Women Facilitation Desks on a pilot basis. This initiative of the LCA KP and the respective District Administrations is jointly implemented with the BMZ funded Support to Local Governance Programme (LoGo-II). The measures aim to provide a viable access point for women in the districts to claim their right to services.

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